Return & Refund Policy

Return & Refund Policy

Thanks for shopping at The Ninth Co.

If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­ refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

 

RETURN/EXCHANGE PROCESS

To initiate a return or exchange:

  1.  View your order confirmation email and find your order number.
  2. Send an email to support@the9thco.com with the following information:
    • Email address associated with the order.
    • Order number.
    • Item(s) you wish to return or exchange. Please ensure you include the specific variant(s).
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